SAA flight changes you need to know

SAA Plane

Recently, the South African Civil Aviation Authority (SACAA) announced CemAir had been grounded indefinitely. The airline, based at OR Tambo International Airport in Johannesburg, flies to Bloemfontein, Cape Town, George, Hoedspruit, Margate, Plettenberg Bay and Port Elizabeth. CemAir said it is working with the SACAA to resolve the issue as expeditiously as possible. In the interim, the airline promised it is working closely with other carriers to accommodate passengers with minimum inconvenience. 

In the interim, the Flight Centre Travel Group will offer support and assistance to any passengers who have been affected. 

SAA also announced it is scrapping one of its two daily return flights to London from April 20 as they also introduce the new Airbus A330-300 on the London route from March 2018. SAA also announced they will be reducing a number of flights on the Perth route between February and June this year. 

The airline said it would be making ad hoc cancellations to its services out of Perth due to ‘low market demand during February, March, May and June’. Flights on the following dates from Johannesburg have been cancelled:

  • February 13, 16 & 18
  • March 2, 6, 9 & 11
  • May 5, 14, 18, 23 & 30
  • June 3, 6, 11, 18 & 25

SAA promised a flexible re-accommodation policy and said in a statement: “Those affected will be re-accommodated onto the next available flight by SAA. Should this date not be suitable then the customer may be rebooked on an alternative that is available in the correct booking class for the airfare purchased. This date change is permitted once at no cost.”

SAA spokesperson, Tlali Tlali said the tactical cancellations in the Australian market are commonplace in the airline industry and forms part of commercial decisions taken by airlines all the time. “The rationale behind our decision is based on matching capacity with demand. The cancellations we have announced are for the off-peak season where the demand is low. In addition, this forms part of our forward planning aimed at bringing more efficiencies in the business and minimising the impact on our customers, hence the advance notification about the cancellations.”

The announcement of these cancellations once again highlights the importance for travellers to book through a reliable travel agent. Sue Garrett, GM Product and Marketing FCTG, says: “The safety of our passengers will always be top priority. We will offer any support and assistance to re-accommodate any passengers who are affected by these changes.”

To see if your flights have been affected, please contact your FCBT Account Manager today!