Accommodation trends and tips for your business

Accommodation trends and tips for your business


Uncertainty may hover over South Africa's economic outlook, but it’s not all doom and gloom. There are some positive knock-on effects for the business traveller. From favourable hotel rates, to the race to satisfy the millennial traveller, now is the time to take advantage of the fine line between cost and traveller comfort, safety and productivity.

Here are 5 trends in the midst of all this global uncertainty and their positive impact on  you, the business traveller:

Want to attract top talent to your company?
1.   Greater product choice of hotel offerings

Business travellers will benefit from stronger hotel member loyalty programmes across a wider range of properties. Marriott is taking customer choice seriously by refocusing on luxury, creating Luxury Brand Group and reclassifying some of their luxury brands to ‘classic’ (traditional) and ‘distinctive’ (modern and boutique).


2.   Competitive rates, free value adds and tailored services

To remain competitive in this economic turmoil, hotels are offering more benefits at better prices. They have to find ways for their smaller hotels to reach a wide range of customers.  To the traveller this means improved and tailored services, complimentary extras and more competitive rates.

3.  Going green for their travellers

Global warming is a trending topic that is not likely going to disappear. With hotel industry research revealing approximately half of the world’s travellers will consider environmentally-friendly properties when choosing where to stay, hotels have been stepping up their initiatives to go green. While travellers continue to prioritise comfort and convenience as key influencers of their bookings, they will start including sustainable travel in their decisions.

4.  Chats, apps and more innovative ways to keep in touch with hotels and car hire

Research shows more than 50% of travellers plan to use travel apps even more in the near future, so hotels and suppliers who want to remain relevant need to get on board. In fact, innovators in the hotel and travel management sectors will eventually start using chatbots (computer programs that replicate human interaction using AI techniques) to digitally transform the way they connect with their business travellers.

 International Business Etiquette

5.    Better customer service

Even in this technology era of mobile apps, business travellers still want a personalised experience and service from friendly hotel staff. Travellers want genuine relationships and want local authenticity in everything from their hotel meals to the décor. A trend on the rise is ‘Celebrity chef’ restaurants, to get a taste of the local cuisines and have a destination dining experience. Because of this “instant gratification” trend and mobile technology, travellers expect hotel staff to predict their needs and exceed their expectations. 

Our top two tips to get the most out of your travel   

Armed with the above insights, how can companies better manage their business travel? 

  1. Review your corporate travel policies and assess them regularly, so you can pick up on trends and identify where you can reduce your costs. Call your Flight Centre Business Travel (FCBT) expert for assistance with your travel policy.
  2. Check out our smartSTAY programme… It gives you a choice of over 3 000 hotels worldwide with free value adds.

For more information contact us